State Farm® Insurance Agent Steve Croy

"We've been using Steve Croy's State Farm office to insure multiple properties and automobiles in Harrisonville for over ten years. They are always available, friendly, and efficient. Highly recommend!"

"Steve and Hillary were great to deal with! Thanks! (Boat Insurance)"

"I've had Steve as an agent for more than 22 years when I bought my current home. And a State Farm customer for more than 30 years. This review is ONLY for Steve Croy and his staff, NOT for State Farm as a company. I have had my homeowners, 2 vehicles and a couple of other pieces of property insured all this time.

I've been happy with State Farm as a company with very few issues up until COVID. If it wasn't for Steve and his staff, I probably would have left a few years ago when I started seeing premiums skyrocket and State Farm corporate becoming increasingly more difficult to work with and getting claims paid. Most recently State Farm corporate fired or demoted all of their claims adjusters and have set up a fish bowl of "claims reps" so now when you have to talk call corporate about your claim, you may never talk to the same rep twice- so you are at the mercy of the person you speak with accurately recording the notes of your conversation, or even being properly trained. I actually am dealing with that very situation right now where in the span of one afternoon, I spoke to two different claim reps who told me conflicting information about my claim. This is what prompted me to call my agent's office because they have ALWAYS been there to go to bat for me the best they could and explain things that corporate couldn't or wouldn't do. The claims process can be difficult enough without being subjected to poorly trained representatives. It can have a real negative financial impact when that happens.

If you are "lucky" and get assigned a dedicated claim rep, its only because they have already made decisions in a silo without including you in the process, thereby making the entire claim process that much more difficult to resolve. That being said, State Farm corporate uses AI bots that screen all their calls and if you don't answer the AI bot exactly like it wants, the AI bot will simply end the call. There is no hitting "0" to bypass the phone tree like the old days. More and more companies are using AI bots under the guise of cost savings, State Farm seems to be increasing their use of AI at alarming speeds.

Nonetheless, since this time, I have seen a steady trend of increasing premiums across the board and a steady decline of service by State Farm corporate. If something ever happens where State Farm corporate eliminates agents having a local presence for their customers, I will immediately change and my choice will be driven primarily by premium cost because if my 30+ years as a customer doesn't count for anything, then, I can be just a number anywhere else and not have to pay as much.

I am SO thankful for Steve and his staff. They are all great, but I have to give a shout out especially to Hillary Mishou and Rhiannon Fugate.

Hillary is extremely knowledgeable about how to navigate these stressful situations. She and the staff really are helpful and do their best to to go bat for their customers. It didn't used feel like corporate was an adversary but it seems like insurance companies have gotten so large, they don't think they have to worry about customer satisfaction

Rhiannon has also been very helpful with different challenging situations in the past. They all have tough jobs having to deal with the aftermath from decisions made by State Farm corporate and then trying to assist customers of how best to navigate next steps.

Steve and all his staff are awesome and I can tell you in a world where customer service is becoming an ancient artifact, his office does everything to maintain what most people expect when they are purchasing insurance to protect their most precious assets."

"Paula made switching our home and auto insurance a breeze and upfront with policy endorsements etc."

"Fantastic service. Love the staff."

"This office is ALWAYS super helpful and friendly. They never rush to get you off of the phone and always ask follow-up questions to ensure you truly have what you need. Thanks for always being so helpful and friendly!"

"Paula has been great to work with. Very responsive. I have been very pleased with the entire agency."

"Our family has relied on State Farm to help us for many, many years. Steve Croy and his team are the best! They always have time for questions and are quick to respond. They care about our family like we are a part of their family. That means alot to us. We trust them."

"Paula at Steve Croy State Farm is always pleasant, helpful, and knowledgeable. She always greets me by name when I walk in the door, has answers to my questions, and is fast. Thanks Paula!"

"Have known Steve Croy for over 30 years. He is honest, tales the time to find out what you need then comes up with the optionsc to to best fits your needs. His staff is knowledgeable and helpful, always greeted with a smile there. He goes above and beyond in assisting with your needs and in the meantime saving you money,"

"I love the service I received from this organization. They found the best prices for me and are always available to answer questions."

"I have been a client with Steve Croy’s office for 4 years now, and I love all of the staff there. Rhiannon is typically the one to help me and she is very knowledgeable and personable."

"Steve Croy and his team are the best. There is no one else I would trust with my insurance needs!"

"Paula was very helpful & great prices."

"We have all our insurance through Steve Croy. He and his office are always polite and professional. They help with any problem you have. I would definitely recommend this Steve Croy. 👍🏻"

"Exceptional customer service and wonderful to work with. I have had Steve as my Agent for years and have referred many people to his Agency. Highly recommend."

"I have been with State Farm since 2005. I'm proud to say they have never let me down. Everytime i have questions, comparing rates, or filing a claim. Steve Croy's office with the staff they have makes dealing with insurance so easy. Life long customer for sure! Thanks Rhiannon, and all the ladies in the office. 5 stars"

"Steve Croy is a great person! His office staff is also very friendly. Steve & his office were more than willing to help out in a time of need. Thank you Steve Croy - State Farm!"

"I have had a terrible experience with State Farm. I was searching for the best rate and found it here only to find out after signing the papers and canceling my old coverage that the price they told me isn't accurate. I contacted them and they told me they would try to put me on a different rate after one of my speeding tickets fell off and then canceled my car insurance. Then they want me to pay a premium before telling me what my monthly cost is going to be. On top of all of this they have a texting option which I wait days to hear back from anyone. I have to say "hello" multiple times over days to get a response. Then when they say they will call back at a certain time they NEVER do. I was supposed to be called on a Friday this time and it is now Tuesday of the next week. this happens for weeks at a time until I text again. You also can't cancel autopay on your online account!"

"If I could give 0 stars I would! My daughters car was stolen Nov. 17th 2022. It was found 7days later, the day it would have been claimed a total loss if not found. Extensive damage to the car.... Five months later her car is still not "whole" or drivable for that matter and now at a second shop. I have spent countless hours on the phone being our own advocate because Steve Croy will NOT return my mine or my husbands phone calls. The women in the office are kind and do their best to help but the actual agent shows no interest in his clients. I've have been a client of State Farm for 34 years and have never had this kind of experience. Our agent in Colorado actually showed up at the scene of an accident for us without being asked. We all know Covid has changed things but there is no excuse for an agent not willing to speak to his paying clients. No aspect of our claim has been handled correctly from day one. State Farms claims customer service is hit or miss. Some people actual do their jobs while others do not. You can't speak to the same person twice and I feel as though most times reps are not even documenting the calls and definitely not following through. You can't get anyone to escalate the problem to the appropriate people because apparently no one is held accountable anymore for doing their job. If anyone seeing this post knows how to contact Headquarters or Corporate Offices please share because I have been unable...all you can do is call a 800 number and get the same run around. It's amazing....they make sure to collect your money but are NOT willing to take care of you when needed. IF YOU ARE CONSIDERING STATE FARM YOU SHOULD PROBABLY CHECK INTO LIBERTY MUTUAL OR ALLSTATE....no I don't work for them but they have both been suggested to me by credible people.
UPDATE: I have never left a negative review but was pushed to my limit yesterday with this mess. Steve called me this morning and has assured me he will do what he can to push our claim through to upper level management which I having been trying to do for months. I hope we are able to find resolution to this horrible experience we are going through and that my daughters car will be returned to the same great condition it was in prior to being stolen."

"Steve and his office staff have been so amazing over the years. Had to file our first home owners claim and was afraid because of the horror stories of claims being paid out. They got it taken care of faster than I thought possible! So thankful!"

"I hit a deer. State Farm allowed me to make my claim through the app and choose my own shop. The office has been helpful in getting me updates and answering questions as they come up."

"State Farm and this office have left my daughter and I stranded after their insured was responsible for T-boning my vehicle. It’s day 4 and even with the police report they refuse to accept responsibility! I don’t recommend this company or agency!"

"Great staff and quality services had me setup and taken care of in less then an hour."

"Great people to work with. Small town hospitality with knowledgeable individuals."